- 37, Auburn Side, Dehiwala, Sri Lanka
- info@onetravelworld.com
Last Update: 20 April 2026
These Terms & Conditions apply to all services provided by One Travel World, a Destination Management Company registered in Sri Lanka and licensed by the Sri Lanka Tourism Development Authority.
The Company acts as:
- A Destination Management Company for complete packages; and/or
- An intermediary/coordinator between guests and third-party suppliers (hotels, transport providers, guides, airlines, etc.)
Accordingly, services are subject to the terms and limitations imposed by such suppliers.
- A booking is confirmed only when:
- A deposit (typically 50%) is received; and
- A written confirmation/invoice is issued by the Company.
- Full payment is generally required prior to arrival (e.g., 30 days before travel).
- Payment of deposit constitutes acceptance of these Terms & Conditions.
- Individual bookings may require specific payment terms as per the policies of hotels/suppliers and this will be communicated at the time of booking.
Guests must ensure:
- Names match passports exactly
- All travel details provided are accurate
- Prices are quoted in [USD/LKR] unless otherwise stated.
- Prices may change due to:
- Government taxes or policy changes
- Currency fluctuations
- Supplier price increases
If such increases occur:
- The guest must either pay the revised price or cancel the booking under applicable cancellation terms.
- A 50% deposit is required at the time of booking.
- Full payment must be completed 30 days prior to travel.
- Remitter bears all bank transfer and transaction charges.
- Changes to confirmed bookings are subject to:
- Availability
- Additional charges (e.g., amendment fees if hotel or service change constituting to a higher value)
- Amendments may not always be possible, especially close to arrival.
By the Guest/Agent
Cancellation charges depend on notice period:
- 60+ days: Full or near-full refund
- 30–59 days: Partial refund
- Less than 30 days: Reduced refund
- 7 days or less: Non-refundable
- No refunds for:
- No-shows
- Early departures
- Certain hotels impose a stringet cancellation policy (including non-refundable or advance purchase rates), which will be communicated at the time of booking and cancellation policy will apply accordingly.
By the Company
The Company reserves the right to cancel bookings due to:
- Operational reasons
- Force majeure
In such cases:
- Refunds or alternative arrangements will be offered
- No liability for additional costs incurred by the guest
- The Company may modify itineraries due to:
- Operational requirements
- Hotel overbooking
- Unforeseen circumstances
All reasonable efforts will be made to:
- Maintain equivalent standards
- Inform guests in advance
Additional costs or refunds will be adjusted accordingly
Guests are responsible for:
- Valid passports and visas
- Flight reconfirmations and schedules
- Compliance with entry requirements
The Company is not liable for denied boarding or entry due to incomplete documentation.
- Comprehensive travel insurance is mandatory or strongly recommended.
- Insurance must cover:
- Medical expenses
- Cancellation
- Personal loss
Failure to obtain adequate insurance is at the guest’s risk.
- The Company is liable only for:
- Direct negligence of the Company or its suppliers
- The Company is not liable for:
- Third-party service failures
- Delays (airlines, transport, etc.)
- Loss/damage of personal belongings
- Natural causes of damage
- Events outside its control
For partial bookings:
- The Company acts only as a coordinator and assumes limited responsibility
The Company is not liable for failure to perform due to:
- Natural disasters
- Political unrest
- Pandemics
- Government restrictions
- Transport disruptions
These events are considered beyond reasonable control.
Guests must:
- Follow local laws and regulations of Sri Lanka
- Respect guides, staff and other travelers
The Company may terminate services without refund if:
- Behaviour is disruptive, unsafe, or unlawful
Guests are responsible for:
- Any damage caused to property or accommodation
- Paying suppliers directly for such damages
The Company:
- Does not guarantee quality or value of goods purchased during tours
- Is not responsible for disputes related to such purchases
- Complaints must be reported immediately to:
- Local representative
- Service provider
- If unresolved:
- Must be submitted in writing within a specified timeframe
Failure to follow this procedure may limit liability
- Guest data is:
- Used solely for booking and operational purposes
- Protected under strict confidentiality policies
Personal information will not be shared except as required for service delivery
Guests acknowledge that:
- Travel in Sri Lanka may involve:
- Infrastructure limitations
- Weather disruptions
- Natural/environmental factors
By booking, guests accept these inherent travel conditions
These Terms & Conditions are governed by the laws of Sri Lanka.
Any disputes shall be subject to the jurisdiction of Sri Lankan courts.
By confirming a booking, the guest:
- Acknowledges having read
- Understood
- Accepted these Terms & Conditions in full